Papenmeier Service

Our company develops products for the blind and visually impaired. The light and ergonomic handling of our products is particularly important to our customers.

To find out everything you need to know about your product, you can find detailed product information in our Download Center.

So what else could go wrong here? Well, there are days when all that information is not enough, then only our product specialists can help.


Mo - Do 8 - 4.30 pm
Fr 8 - 12 pm

Phone +49 2304 205 0

Questions outside of our service times

You can always send us your request to the address Within a working day or faster, you will receive an answer from us. Together with our specialists in the hotline, we solve small and big problems together with you. No matter what it is, each employee has a broad expertise, so normally all questions can be resolved directly.

Product experience and a high level of qualification are prerequisites for working in our efficient team. Our specialists are regularly and comprehensively introduced to the latest Papenmeier product information. Since our hotline is located in the Papenmeier headquarters in Schwerte, the specialists of the hotline are always up-to-date.

Information via e-mail

Remote maintenance

Under the following link you will receive the software for our remote maintenance: